SCAM WARNING! The City of Richland is warning utility customers about a nationwide scam that tricks people into providing personal financial information in exchange for the false promise of getting their utility bills paid by the federal government. There is no such federal program.

Through phone calls, door-to-door visits or online solicitation, scammers are asking customers for personal information, such as social security numbers. They then give victims a fraudulent bank routing number and/or account number with which to pay their bills. The routing number is fake and no payments are made to utility accounts. This is the scammers’ way of obtaining personal identity information.

For questions about your utility bill, call 942-1104, option 1.

If you believe you have been a victim of this scam, call the non-emergency dispatch center at 628-0333. This scam is taking place in numerous states.

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Thank you for using the City of Richland's Infinity.Link online billing and payment portal. You may access your account information or pay a bill 24 hours a day/7 days a week.

If you experience difficulties registering or logging in, please contact or call (509) 942-1104, option 1, Monday through Friday, 8:30 am-5:00 pm PST. Periodic maintenance is performed during low usage periods with a message indicating when the system is unavailable and approximate time of completion.

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Sign up for eBill and review your monthly utility billing information at your convenience. Your payment option is still available when you register. Get started today!

• Register and Enroll 
  • First-time user registration (please have your utility statement or customer/account information available). Please don't hesitate to refer to the instructions for assistance registering.
  • Infinity.Link registration online assistance
• Sign in to an existing account 

Don't want to sign up or register for eBill? You can still do the Quick Pay option to pay your utility bill online.

• Pay online-Quick Pay 
  • Registration not required, please have utility statement or customer/account information available 
  • A new payment form will open when you click on GO
  • Ensure you only click ONCE to avoid duplicate payments
  • Additional Help on what to expect on this new payment screen
• Frequently asked questions regarding Infinity.Link online payments