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Richland City Hall is closed to the public until further notice. Residents can place utility payments in the drop box located on the southwest side of the building. Payments and requests for service can also be made on-line www.ci.richland.wa.us/myutilities, by emailing customerservice@ci.richland.wa.us or by calling (509) 942-1104.

Building department and planning applications, including plan submittals, will be accepted electronically. Contact 509-942-7794 or permittech@ci.richland.wa.us for more information. 

Services Provided

The Finance Department provides professional accounting and financial services that monitor, safeguard and report on city activities and resources in support of sound financial management. The budget focuses on the key elements that the City Council approved as a part of the Strategic Leadership Plan - Seven Keys To Unlock Our Future.

Each key element includes goals and objectives that reflect leadership direction and provide the basis for defining specific performance objectives or results the city must achieve. This includes:

  • Creating clarity for the community in the budget process
  • Allocating revenues to highest priorities and outcomes citizens want and need
  • Understanding the trade-offs between funded and unfunded services
  • Emphasizing accountability, efficiency, innovation and partnerships