Current Customers

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We strive to provide our customers with the best possible service.

We are available Monday - Friday 8:00 a.m. to 5:00 p.m., and are located at 625 Swift Boulevard. You may contact us at or (509) 942-1104.


 Pay Your Utility Bill Online
It's quick and easy!  Create or log into your existing account to view and manage your utility services. You can now enroll in auto pay and sign up to receive e-bills!  You will need your City of Richland Customer - Account Number which can be located on your most recent utility bill. For help enrolling in e-care or e-bills, visit our FAQ

Pay Final Bill

Report a Power Outage          Report a Missed Curbside Pickup

 Manage My Account E-Forms


Additional Forms and Resources

The following forms must be completed and emailed or faxed to customer service for completion of the request a minimum of two business days prior to the request date. 


You may visit, fax, or email your completed forms to customer service:

Physical address: 625 Swift Blvd., Richland, WA 99352

Fax: (509) 942-7779