Request to Terminate Services

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Request to Terminate Services

Please correct the field(s) marked in red below:

Requests to terminate services must be submitted before 4:00 P.M. a minimum of one business day in advance. Requests received after 4:00 P.M. will be treated as received the following business day. Any termination requests which fall on weekends or holidays will be scheduled for the following business day. 

A forwarding address is required when scheduling the termination. We do not disconnect service(s) at closing unless an account is in a non-pay status. 

If you are moving to another Richland location, you will need to complete the Application for Service(s) to establish at the new location. Services do not automatically transfer. 

For additional questions, please contact customer service at (509) 942-1104 or via email at CustomerService@ci.richland.wa.us.

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Customer Name:
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Customer - Account Number:
 *
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Service Address/Location:
 *
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Requested Termination Date:
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Forwarding Street Address:
 *
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Forwarding City
 *
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Forwarding State
 *
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Forwarding Zip Code
 *
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Contact Phone Number:
 *
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Email Address:
 *
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Additional Information(optional):
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A Copy of a Deed of Trust or Warranty Deed is required for all owner termination requests. If you are an owner requesting to terminate utility services, please upload a copy of your deed before submitting your request to terminate services.
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By typing my name below, I am requesting my services be terminated and my account to be closed. I understand there will be a meter reading on the date requested for termination and will result in a final billing due 20 (twenty) days after the final bill date. I will be responsible for all charges through the closing date.
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To verify your identity, please enter your driver's license number:
 *
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Electronic Approval:
 *
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