Customer Service

  • How often will we be billed?    
    • The timing of your bill depends on the billing cycle your service address is in. Most residential and commercial customers are billed monthly and can expect to receive a bill approximately every 30 days.
  • How do I read my Utility Bill? (select the type of bill you receive below)       
    • Residential
    • Commercial
    • Auto Pay
    • Equalized
  • What are the different Utilities I am being charged each month?
  • When will my bills be due?        
  • Bills are due 20 days from their date of issuance and become delinquent 7 days after their due date.
  • What if I don't receive my Utility Bill? (Late fees)
  • Why has my billing due date changed?
  • Why is does the amount of my bill fluctuate?
  • Why do I have to pay a deposit?
  • When will my deposit be refunded?
  • Where can I mail my payment?        
    • Checks or Money Orders made payable to the City of Richland can be mailed to City Hall at 505 Swift Blvd., Richland, WA 99352
  • What type of payment methods does the City of Richland accept?
    • There are several convenient payment options available from the City of Richland. Customers can make their payments in person, over the phone, and online.
  • If I am unable to make a payment by the due date, what can I expect
  • Why is the amount on my pink slip different than my total amount due
  • If services are interrupted for non-payment, is there a charge to turn them back on
  • What information is needed to turn services on
  • What information is required to turn service off?

City of Richland E-Care - Infinity.Link

Business Licensing

  • Why do I need a City of Richland License if I am already licensed with the State?
  • How do I apply for a business license?
  • How do I check the status of my application?
  • What information is needed when applying for a business license?