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Richland City Hall is closed to the public until further notice. Residents can place utility payments in the drop box located on the southwest side of the building. Payments and requests for service can also be made on-line www.ci.richland.wa.us/myutilities, by emailing customerservice@ci.richland.wa.us or by calling (509) 942-1104.

Building department and planning applications, including plan submittals, will be accepted electronically. Contact 509-942-7794 or permittech@ci.richland.wa.us for more information. 

State and local resources are available to our citizens in response to the COVID-19 pandemic. Please review the links below to know what your rights are, or to identify financial assistance opportunities. You can inquire with our Customer Service office for additional information. 

Proclamation 20.23.4 - Ratepayer Assistance and Preservation of Essential Services

Disaster Cash Assistance Program

Richland COVID-19 Customer Service for Utility Customers

Helping Hands

COVID-19 Emergency Financial Assistance Program