Richland City Hall is closed to the public until further notice. Residents can place utility payments in the drop box located on the southwest side of the building. Payments and requests for service can also be made on-line, by emailing or by calling (509) 942-1104.

Building department and planning applications, including plan submittals, will be accepted electronically. Contact 509-942-7794 or for more information. 

Frequently Asked Questions

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Customer Service FAQs

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Expand/Contract Questions and Answers

  • Will I owe a deposit when applying for services?

  • When will my deposit be refunded?

  • How often will I be billed?

  • When will my bills be due?

  • How do I enroll in E-bills?

  • How do I make a payment?

  • How do I register for E-Care (Online Utility System)?

  • How do I manage Automatic Payments (Auto Pay)?

  • How do I suspend utility services?

  • How soon should I request termination or apply for utility services?

  • How do I apply for a City business license?

  • How can I inquire on the status of my business license?

  • How do I keep my fence locked when the meter is located behind the fence?

  • How do I donate to the Helping Hands Program?

  • Who do I contact for utility line locate?

  • Where do I pay my utility bill online?

  • I want to pay the same amount each month, how do I sign up?

  • Where are the payment drop boxes Located?