Richland City Hall is closed to the public until further notice. Residents can place utility payments in the drop box located on the southwest side of the building. Payments and requests for service can also be made on-line, by emailing or by calling (509) 942-1104.

Building department and planning applications, including plan submittals, will be accepted electronically. Contact 509-942-7794 or for more information. 

My Utilities

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Important Customer Service News. Please click the link to review important information regarding upcoming changes to the way you pay your utility bill.

We are here to help and understand customers may be facing a financial hardship during this time. Please contact Customer Service if you need assistance, would like to discuss payment arrangement options or to obtain support agency information. 

 We are available by phone and email Monday - Friday 8:00 a.m. to 5:00 p.m., and are located at 625 Swift Boulevard. You may contact us at or (509) 942-1104.

Pay Your Utility Bill Online

You may access your utility account information or pay a bill 24 hours a day/7 days a week through our online payment portal.  Create or log into your existing account to view and manage your utility services. You can now enroll in auto pay and sign up to receive e-bills!  You will need your Customer - Account Number which can be located on your most recent utility bill. For help enrolling in e-care or e-bills, view our How to enroll in e-Care and How to enroll in e-Bills documents.


Manage My Account E-Forms

start utility services

Sign up for utilities at a new City of Richland location.


Moving out? Complete our request to terminate services form.


Looking to vacate your property for an extended period of time? Complete the suspend services form.


Returning from an extended time away? Complete the reactivate services form to re-establish service(s) before you return.


Update your mailing address for your utility bill.


Payment amounts are re-calculated every 12-months, and payments are based off of the previous 12-month billing period.


Donate to assist citizens pay their utility bills in a time of need.


Update payment information for Auto Pay.



(low-income, senior & low-income, disability)

 Additional Forms and Resources



You may visit, fax, or email your completed forms to customer service:

Physical address: 625 Swift Blvd., Richland, WA 99352

Fax: (509) 942-7779