Richland City Hall is closed to the public until further notice. Residents can place utility payments in the drop box located on the southwest side of the building. Payments and requests for service can also be made on-line, by emailing or by calling (509) 942-1104.

Building department and planning applications, including plan submittals, will be accepted electronically. Contact 509-942-7794 or for more information. 

My Utilities

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We strive to provide our customers with the best possible service.

We are available Monday - Friday 8:00 a.m. to 5:00 p.m., and are located at 625 Swift Boulevard. You may contact us at or (509) 942-1104.

 Manage My Account E-Forms

Start Service

Sign up for utilities at a new City of Richland location.

Stop Service

Moving out? Complete our request to terminate services form.

Suspend Service(s)

Looking to vacate your property for an extended period of time? Complete the suspend services form.

Reactivate Service(s)

Returning from an extended time away? Complete the reactivate services form to re-establish service(s) before you return.

Change Mailing Address

Update your mailing address for your utility bill.

Equalized Payment Plan

Payment amounts are re-calculated every 12-months, and payments are based off of the previous 12-month billing period.

Donate to Helping Hands Program

Donate to assist citizens pay their utility bills in a time of need.

Update Auto Pay Information

Update payment information for Auto Pay.


Apply for low income discounts (low-income, senior & low-income, disability)

 Additional Forms and Resources

Pay Your Utility Bill Online

It's quick and easy!  Create or log into your existing account to view and manage your utility services. You can now enroll in auto pay and sign up to receive e-bills!  You will need your City of Richland Customer - Account Number which can be located on your most recent utility bill. For help enrolling in e-care or e-bills, visit our FAQ

Pay Final Bill



You may visit, fax, or email your completed forms to customer service:

Physical address: 625 Swift Blvd., Richland, WA 99352

Fax: (509) 942-7779