Helping Hands

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Helping Hands

The Helping Hands program is designed to assist customers in a time of need and is managed by the Benton Franklin Community Action Committee.

If you wish to participate, complete the helping hands form and return with your payment or mail to City of Richland, Attn: Customer Service Office, MS-10, 505 Swift Blvd, Richland, WA 99352. You may participate, modify or cancel at any time.

The City of Richland now has three options for Helping Hands. The following sign up options are listed on your utility bill and on the form:

  1. One-time payment - enter the amount you want to contribute and add that amount to the "Amount Enclosed" with your utility payment.
  2. Round Up - on your utility bill, check Sign up for Helping Hands checkbox, and complete the back of the bill stub to indicate this is the Helping Hands program you would like to participate in. Each month the Total Due amount will be rounded up to the nearest dollar. The difference between the rounded dollar amount and the Total Due amount will be contributed to the Helping Hands program. This will be displayed on the bill and should be added into the Amount Enclosed.
  3. Specified Amount - check the Sign up for Helping Hands checkbox and complete the back of the bill stub to indicate this is the Helping Hands program you would like to participate in. You may designate the amount you would like to contribute each month. This will be displayed on the bill and should be added into the Amount Enclosed.

The Utility Billing Office can also provide contact information to customers that need financial assistance to help pay their utility bill.

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