Frequently Asked Questions

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Customer Service FAQs

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Expand/Contract Questions and Answers

  • Will I owe a deposit when applying for services?

  • When will my deposit be refunded?

  • How often will I be billed?

  • When will my bills be due?

  • How do I enroll in E-bills?

  • How do I make a payment?

  • How do I register for E-Care (Online Utility System)?

  • How soon should I request termination or apply for utility services?

  • How do I apply for a City business license?

  • How do I keep my fence locked when the meter is located behind the fence?

  • How do I donate to the Helping Hands Program?

  • Who do I contact for utility line locate?

  • Where do I pay my utility bill online?

  • I want to pay the same amount each month, how do I sign up?

  • Where are the payment drop boxes Located?