FAQs

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Please find answers to several frequently asked questions below. If you still need help, feel free to reach out to us at (509) 942-7703 for assistance. We welcome your questions and feedback. 

  • Can I burn today?
    • Please contact the Benton Clean Air Agency at (509) 783-6198. 
  • How much clearance should there be around a fire hydrant?
    •  A 3 ft (914.4 mm) clear space shall be maintained around the circumference of fire hydrants except as otherwise required or approved. 
  • How do I dispose of an old fire extinguisher? 
    • RF&ES can take your full, partially charged, or empty fire extinguisher and dispose of it responsibly for you. 
  • How do I determine if my fire extinguisher is still good? 
    • Most extinguishers should work for 5 to 15 years, but you can check the label or check with the manufacturer for your model. Check the pressure gauge monthly. If the needle is in the green area of the gauge, it is good. 
  • My smoke alarm is chirping. Can I get assistance? 
    • If your smoke alarm is chirping, your battery likely needs replaced. If you cannot reach your smoke alarm and need assistance, please call the Southeast Communications Center (SECOMM) non-emergency services number at (509) 628-0333 and request assistance from the fire department. Our crews will get to you at their earliest convenience. You must provide the new battery. Please remember, RF&ES is an emergency response organization, and emergent calls take priority.
  • I need smoke alarms installed in my home. Can I get assistance? 
    • If you need smoke alarms installed in your home, please call the Southeast Communications Center (SECOMM) non-emergency services number at (509) 628-0333 and request assistance from the fire department. Our crews will get to you at their earliest convenience. Please remember, RF&ES is an emergency response organization, and emergent calls take priority. NOTE: Smoke Alarm Assistance is provided to citizens in the City of Richland in partnership with the American Red Cross "Sound the Alarm" campaign, as resources are available. 
  • Why do I have an ambulance bill if I pay the monthly ambulance utility? 
  • How do I schedule a ride along?
  • Can I drop off expired medications or used needles at the stations for disposal purposes? 
    • No, RF&ES does not accept expired medications or used needles for disposal. 
  • I need my car seat inspected. Do you do that? 
    • Please contact the Safe Kids Coalition of Benton-Franklin Counties for upcoming events and scheduled inspection sites, (509) 460-4214. 
  • I have a ring stuck on my finger, and need it cut off. Can I get assistance? 
    • Yes, we have ring cutters at all of our stations. It is best to stop by station 71 (1000 George Washington Way) between 7 a.m. and 5 p.m., Monday - Friday, to get assistance from our administration office. 
  • I'd like to donate items to families after a fire/event occurs. Can I bring them to the fire station? 
    • No, we do not collect or distribute items (clothing, furniture, toys, household items, etc.) to families after fire/events occur.