Richland City Hall is closed to the public until further notice. Residents can place utility payments in the drop box located on the southwest side of the building. Payments and requests for service can also be made on-line, by emailing or by calling (509) 942-1104.

Building department and planning applications, including plan submittals, will be accepted electronically. Contact 509-942-7794 or for more information. 

** COVID-19 Update **

With guidance and recommendation from the Washington State Department of Health - Office of Drinking Water, the City of Richland recommends owners of any building or structure that has been vacant or lightly used due to the COVID-19 pandemic conduct a planned restart of water use in their facility to avoid exposure to Legionella and other pathogens.  The planned restart should follow Department of Health guidance.  It is recommended that the building’s water system be flushed and tested in accordance with Department of Health guidance.

 The  City’s water system has continued to function correctly throughout the COVID-19 pandemic and water users and building managers are advised that the water quality delivered to their facilities meets all state and federal water quality standards.  Richland’s water utility staff remains available to address questions and concerns of its residents and building managers.

Water O&M_web

General Information

Richland's Water Utility is dedicated to providing reliable, high quality water services by using proven treatment techniques and best management practices. Services include pumping and purifying water, maintaining the water distribution system and planning for future needs, all with the most responsible use of city resources.

The Utility also operates and maintains four irrigation systems within the city.

Water Quality

Backflow Prevention / Cross Connection Program

2019 Water Quality Report

Click this link to view the 2018 Water Quality Report .

Susceptibility Assessment Report


The Water Utility has hydrant meter rentals for new construction dust control.

A $750 refundable deposit is collected upon submittal of the Hydrant Meter Agreement Form. A monthly rental fee of $30 + water consumption is then billed to the renter. The water consumption billing rate is $.95 per unit (1 unit = 748 gallons).

Water Maintenance will typically install the meter at the designated location within 24 hours of receiving the form and deposit.


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