Richland City Hall is closed to the public until further notice. Residents can place utility payments in the drop box located on the southwest side of the building. Payments and requests for service can also be made on-line, by emailing or by calling (509) 942-1104.

Building department and planning applications, including plan submittals, will be accepted electronically. Contact 509-942-7794 or for more information. 

Emergency Contact Information

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Reporting Urgent Matters Affecting Public Health and/or Safety


Police, Fire or Ambulance 

Dial 9-1-1 for any life threatening emergencies

 Non-Emergency Dispatch Phone: 509-628-0333 To report suspicious activity that is non-life threatening

Power Outages

Emergencies Related to Electrical Service

 Business Hours M-F 7:00a.m. - 3:30p.m.  Phone: 509-942-7421
 After Hours and Weekends  Phone: 509-943-4428

Traffic Lights

Traffic Lights That are Flashing Red or Not Working

 Business Hours M-F 7:00a.m. - 3:30p.m.  Phone: 509-942-7429
 After Hours and Weekends  Phone: 509-943-4428


Emergencies Related to Your Water Service

 Business Hours M-F 7:00a.m. - 3:30p.m.  Phone: 509-942-7670
 After Hours and Weekends  Phone: 509-545-2763


Wastewater (Sewer) or Street Drain Concerns 

 Business Hours M-F 7:00a.m. - 3:30p.m.  Phone: 509-942-7480
 After Hours and Weekends  Phone: 509-545-2763

Street Maintenance

Immediate Hazard - Icy Intersection or Missing Stop Sign

 Business Hours M-F 7:00a.m. - 3:30p.m.  Phone: 509-942-7670
 After Hours and Weekends  Call 9-1-1 or Leave Message Above

City Parks, Buildings or Property

Urgent Issues In/Around City Buildings, Property or Restrooms

 Business Hours M-F 7:00a.m. - 3:30p.m.  Phone: 509-942-7319 or 509-628-0333 or Contact a Nearby Employee
 After Hours and Weekends  

If the Matter is Not Urgent, Please fill out a Service Request form by clicking on the link. Requests are Sent to the Appropriate Department and are Prioritized and Completed as Soon as Possible.