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Richland City Hall is closed to the public until further notice. Residents can place utility payments in the drop box located on the southwest side of the building. Payments and requests for service can also be made on-line www.ci.richland.wa.us/myutilities, by emailing customerservice@ci.richland.wa.us or by calling (509) 942-1104.

Building department and planning applications, including plan submittals, will be accepted electronically. Contact 509-942-7794 or permittech@ci.richland.wa.us for more information. 

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Report a Concern

  • Animal Control Issue
  • Barking Dog - For barking dogs, contact the Code Enforcement Office at (509) 942-7739, Monday through Friday 8:00 am to 5:00 pm. After hours, call the non-emergency dispatch number, (509) 628-0333. For all other animal complaints, contact Tri-City Animal Control at (509) 545-3740.
  • Code Violation
  • Electrical Outage
  • Mosquitos
  • Noise Complaint - Noise violations are enforced by the Richland Police Department. To report a noise violation call the non-emergency police dispatch number (509) 628-0333.
  • Pothole or Street Repair - To report a pothole, you may call 942-7524. Please leave a message if someone does not answer. We will listen to the message fix the pothole as soon as we can. Or, you may submit a Service Request form.
  • Street Light Outage - Contact us with the street light address location and the H or P identification number located near the base of the pole by email, phone at (509) 942-7429, or submit a service request under Electrical, using the Street Light and Rental Light Repairs request form. We'll schedule the light pole to be repaired.